Shipping policy

Last updated: August 2026

Thank you for shopping with Outdoor Expert. This Shipping Policy explains where we currently ship, available shipping options, estimated delivery times, and other important order information.

Shipping Destinations

We currently ship to addresses within the contiguous United States.

At this time, we do not offer standard delivery to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • APO/FPO addresses
  • International destinations

Shipping to Canada is currently being prepared and will be announced when available.

Free Standard Shipping

We offer free standard shipping on all eligible orders within the contiguous United States. No minimum purchase is required.

Order Processing

Orders are prepared for shipment on business days, excluding weekends and U.S. public holidays.

Most orders are expected to be processed within 1–2 business days. Processing may take longer during holidays, promotional periods, inventory checks, or periods of unusually high order volume.

Estimated Delivery Time

Standard delivery generally takes approximately 3–5 business days after the order has shipped.

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Severe weather
  • Peak holiday periods
  • Incorrect or incomplete addresses
  • Regional service disruptions

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier’s tracking system to update after the shipping confirmation is sent.

Address Changes

Please check your shipping address carefully before submitting your order.

To request an address change, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered the fulfillment process.

Outdoor Expert is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.

Order Changes and Cancellations

We process orders as quickly as possible. Order changes or cancellations cannot be guaranteed after an order has been submitted for fulfillment.

Please contact our support team immediately if you need assistance with an order.

Lost, Missing, or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location;
  2. Ask household members or neighbors;
  3. Contact the carrier using the tracking information;
  4. Contact Outdoor Expert support if the package still cannot be found.

If your package arrives visibly damaged, please contact us as soon as possible and provide:

  • Your order number;
  • Photos of the shipping package;
  • Photos of the damaged product;
  • A brief description of the issue.

We will review the information and assist with the next appropriate step.

Shipping Delays

If we become aware of a significant delay affecting your order, we will contact you using the email address provided during checkout.

Contact Us

For shipping questions or order assistance, please contact:

Email: support@outdoorexpert.hk

Please include your order number when contacting us about an existing order.