Contact information

Last updated: August 2026

Outdoor Expert is committed to providing reliable customer support for product questions, order assistance, technical issues, returns, and warranty inquiries.

Customer Support

Brand: Outdoor Expert
Operated by: ENVISION OUTDOOR LIMITED
Email: support@outdoorexpert.hk
Phone: 0769-23188728
Business Address:
RM F11, 4/F HENG SANG IND
BLDG 185-187 WAI YIP ST KWUN
TONG
HONG KONG

Support Hours

Our customer support team is available:

Monday to Friday, excluding public holidays.

We generally respond to customer inquiries within 1–2 business days.

Order Assistance

When contacting us about an existing order, please include:

Your full name;
Your order number;
The email address used when placing the order;
A brief description of the issue.

Returns and Warranty Requests

Please contact our support team before returning any product.

Do not send products directly to an Amazon fulfillment center or to the address shown on the original shipping label. The appropriate return instructions and return address will be provided after your request has been reviewed.